My name is Farah Ajeeb. I was a passenger on the flight of Dec 14 (Dubai - Beirut).
I booked my ticket in Oct to be surprised that the flight was overbooked and i had to postpone it to the next day. But after waiting 1 hour the problem was solved. Even though i had the worst seat, i was happy for being able to travel the same day. When I arrived to Beirut, i waited for more than 1 hour for my luggage to be surprised that they didn't arrive, and they asked me to come the next day (today) to get them.
And this is what i got!
I think that i had the worst customer service ever. Thank you