Emirates Airlines - Spent 13 hours in Emirates Airline lines in Dubai airport and couldn't get a connected flight
Was anyone else in the Emirates Airport in Dubai on Wednesday, January 23? I spent 13 hours trying to get a connection flight out of there that day and still cannot believe what actually happened. No staff was available to explain what was going on except that many planes were left in the air or grounded in the am because of fog. Rumor had it that there whole ticket booking system had crashed so their ability to give new tickets to the hundreds of passengers who had missed flights was minimal.
The scene was horrific. People arriving from long flights were arriving and standing in lines that weren't moving and were unsupervised.... no water, no food, no information, no assistance. The lines were vague and people started yelling, crying and fighting. I was in a line for 6 hours and when I got close to the counter, the employee left the line with no replacement and everyone had to go to the end of another line and start over. I had already been on two long flights from Los Angeles before I got there. You had to walk a long way to find food, no directions, and you would loose your space in the line. I wandered around the airport to find help or information about what to do, but I could only find two other long desks of lines with the same problem. Waited in new lines for another 6 hours and the same thing happened... the employee abandoned the line without a replacement! By now, I had seen an elderly woman collapse and faint. We gave her water and candy and had to yell repeatedly to staff to call medical help. They did arrive about 15 minutes later. I went back to find food and then returned to find a new line. Another lady faints in the line at the window in front of me and her husband was crying.
At about 10:30 that night I started walking as far away from that terminal as I possibly could.... it's a huge airport. I found British Airways in another terminal who gave me food and water in their lounge and quickly found me a flight to where I was going and I left a few hours later.
There were so many people that I shared those horrible hours with in those lines. I have now heard that the episode continued the next day or two. My short experiences with time in the air with Emirates Airline has been positive.
Product or Service Mentioned: Emirates Airlines Flight.
Monetary Loss: $1500.