Emirates Airlines Reviews

I would like to highlight ongoing issues with my attempts to seek resolution. I have written multiple times over the past two months regarding this matter but have not received a clear or satisfactory response.

While I did receive a reply addressing the delay of flight EK148 from Amsterdam to Dubai on 4 May 2026, it did not address the core issue of the flight cancellation on 3 May.

Moreover, the flight cancellation certificate that was issued to me states the reason as Operational Reasons. Unfortunately, this is insufficient for my travel insurance claim. My insurer has explicitly advised that such a generic explanation is not acceptable, and as a result, my claim has been rejected. I have included their response for your reference.

Given this, I urgently request that Emirates reissue the flight cancellation certificate with a clear and specific reason for the cancellation. This documentation is essential for me to proceed with my insurance claim.

I have not received a reply from anyone yet.

Even when I do receive a response, it is usually an auto-reply, which prevents me from continuing the email conversation.

This has been extremely frustrating and disappointing coming from emirates.

I have friends who were on the same delayed flight and successfully received compensation of 600. I would appreciate a clear and transparent explanation as to why my claim is being treated differently.

What you see in Emirates commercial is fake for most of us, its only for First Class passengers. Their Economy, Premium and Business Classes are very mediocre.

But Im writing this review today because Emirates CEO, Sheikh Ahmed Bin Saeed Al Maktoum, is cheap and his airline policies are against regular people and especially people with disabilities.

After all, they are still developing nation in the Middle East with poor human rights record. They dont know how to deal with problems, because they suppress opposing opinions. I saw limitations in their growth. No wonder I heard only overly positive opinions about Sheikh Ahmed Bin Saeed Al Maktoum in Dubai because people are so afraid to speak out.

If they do, they get what we got.

Emirates cant even compensate a few hundred dollars for what the company did wrong to our disabled son. We were not asking much, only a refund of our upgraded seats but the service we did not receive. The incident was reported to the Captain in the middle of the flight and even a voucher was issued, still Emirates refused to accept their fault and refund our upgrade fees.

We exhausted our efforts to communicate with unresponsive customer service department as well as their headquarters in the UAE and offices in USA with pictures of water dangerously dripping on the electric component of my seat, not to mention on my clothes. I personally stood on my seat and put towels in the compartment to stop water leaks temporarily.

Please see some of the same photos I sent to them. We were forced to stand during the flight for an extended time while the water kept dripping. A lead flight attendant forcefully took my phone away when I was recording the incidents and yelled out loud that its illegal and he would notify security.

The entire scene was displayed in front of our son and frightened him. We suggested the Emirates customer service to interview the passengers around us so they would learn exactly what happened.

Instead, they only told us that an alternative seat was offered to us but we declined. Of course we declined because our autistic son who requires attention and medication couldnt sit by himself if I moved to another seat, which was by the way not an upgraded seat we paid for and far from our son.

I just had a great experience with another airline that upgraded me from a Premium Economy to Business from Japan to San Francisco when they didnt do anything wrong to me, they just overbooked the Premium Economy. Another airline refunded me within hours a seat upgrade I made because a flight was delayed and I had to settle for a less desirable seat, even though the delay was not their airlines fault but a connecting flight by a different carrier. Airlines in Europe and North America have stricter rules and therefore they compensate for their mistakes.

Emirates is still second tier or lower.

When they make mistakes they cant make it right. I appreciate you all for reading and I sincerely hope you wont have to go through what we went through.

Please do not fly with Emirates. You deserve better.

On March 25, 2026, my PayPal account and Gmail account were taken over by an unknown 3rd party. They charged two installments for an airline ticket in IDR currency (for 79,736,400 IDR) to my PayPal account, deleted my notifications settings in PayPal and my emails from March 20, 2026 - April 3, 2026.

I had no idea this charge occurred until later. Once I realized this fraud, I took immediate steps to secure my account and contacted PayPal. I have disputed this charge because it is not mine, I did not make this reservation and did not authorize anyone to use my information or account. I have reported this fraud to IC3, FTC, Consumer Affairs, my local police department, etc.

I need an investigation into this charge and how this occurred.

I request that Emirates reverse this unauthorized transaction to my PayPal account, conduct a full manual review and provide findings regarding this investigation.

Transaction ID# 7HA83807RL267264L

Invoice ID# AWP/MIJNGJ/25MAR2026/150449

All I know by researching MIJNGJ is that it was a flight from *** to ***, so there must be a record of who took this flight.

It was not me. I was in the ***

Please preserve all records associated with this matter, including account access logs with Emirates, IP addresses, communication logs, etc.

I hope this matter can be resolved promptly.

Dear Sir/Madam,

My name is Michael Wafaa Yakoup. My flight booking number is QWU6FW.

I had a flight scheduled on 8 March 2026 from Malé to Cairo with a stop in Dubai.

However, I received an email only 24 hours before departure informing me that the flight had been cancelled.

As a result, I am currently stuck in the Maldives and I am having to pay for additional hotel accommodation and other expenses.

I have already contacted my travel agency.

They informed me that they attempted to contact Emirates Airlines but have not received a response yet. They said they will try again.

I kindly ask you to assist me in finding an alternative flight back to Egypt as soon as possible.

Thank you for your help, and I look forward to your prompt response.

Kind regards,

Michael Wafaa Yakoup

Booking Number: QWU6FW

Dwi setyo utomo

Flight EK 357 .10 january 2026

Flight booking ref : EK/HT6I5N

I would like looking for my bagagge while i traveling from -Jakarta-Dubai-miami-orlando. I was reporting my case at orlando airport.

As per the costumer service my bagagge still remaining at Miami airport. But the they not give me PIR. They only get my Watsapp number . Now im stay at ( DISNEY PORT ORLEANS RIVER SIDE) .

Just keep in touch with them also my be there is some more crew from Disney cruise line coming tomorrow at hytt hotel airport in orlando so they can deliver to lort orleans riverside

This the detail of my bagagge.

Small hand carry bag. Black collor with picture ladies paradise ceve

( 1 pair of new black shoes, some cloth, body wash, food, vaselin body lotion)

Dear Emirates Airlines Team,

Thank you for your understanding and support to your customers during the current circumstances.

I have a flight booking to Morocco scheduled for March 24. At the moment, I do not wish to cancel the flight, but I would like to know the latest time or deadline by which I am allowed to cancel the booking considering the current situation and ongoing war conditions.

I also have another inquiry regarding refunds.

In case I decide to cancel the ticket and request a refund, the credit card (Visa) that I used to pay for the ticket has unfortunately been hacked and is no longer usable. Could you please advise me on the available refund options in this situation and the procedure to receive the refund?

Thank you for your assistance, and I look forward to your response.

Kind regards,

Said Al Wardi