Emirates Airlines Reviews

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Emirates Airlines - Baggage damaged and refused to pay without a receipt
Emirates Airlines - Baggage damaged and refused to pay without a receipt
Emirates Airlines - Baggage damaged and refused to pay without a receipt
Emirates Airlines - Baggage damaged and refused to pay without a receipt
Emirates Airlines - Baggage damaged and refused to pay without a receipt
I traveled to India via Dubai and found upon returning that both of my expensive bags were damaged by them, I kept for almost two years contacting them via email, and phone calls, they refused to settle my case without me giving them a receipt of my two expensive...
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ID
#2362422 Review #2362422 is a subjective opinion of poster.
Service
Emirates Airlines Baggage Policy
Cons
  • Do not care about customers
  • Just want to be on the top of the list
  • Customer service is bad
Loss
$300
Preferred solution
Full refund
New Reviewer

Bad Service!

I called Emirates since 8am today until 8:40pm, but NO ONE pick up call. In the morning and afternoon, the line was very busy and cut me off. In the late afternoon, I finally connect to the voice talking and on hold for 1hour 30mins then the line cut off. I got 3times cut off while on hold for 1hour and half. Omg what service is this.
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ID
#2974810 Review #2974810 is a subjective opinion of poster.
Preferred solution
I want to uncheck in online
New Reviewer

Package not received since yesterday

AngryPackage was sent to my sister from USA since yesterday but not yet received but was sent to a wrong location instead of Lagos Emirates airport but to Enugu Emirates airport,please kindly assist she need the package here in Lagos,thanks

User's recommendation: ok.

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ID
#2971910 Review #2971910 is a subjective opinion of poster.
Pros
  • Customer service
Preferred solution
Deliver product or service ordered

Change my flight

The telephone lines are insufficient, yesterday I was on the phone with the voice message going on and on and NOBODY answered the phone, there zero indication of where one is in line. But after 3 hours of trying I had to drive through to the ticketing offices. Unfortunately the ladies at the front desk says sorry for your inconvenience...it does not solve the problem. Because today it is the SAME, nobody answers the phone.
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ID
#2971611 Review #2971611 is a subjective opinion of poster.

I need my flight incheck and outcheck

Hello, My name is Sahed Elheish born in 1995-05-05-3497 i was in Dubai in September 2019 i need a receit from you the day i did incheck and outcheck to prove how many days i was in dubai please they need it here in my country.
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ID
#2962463 Review #2962463 is a subjective opinion of poster.
Location
Stockholm, Stockholm

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New Reviewer

Ticket Refund money

Account Holder Name : MD MILON ISMAIL MADBAR Bank Name : Mashreq Bank Account Number : 0191******** IBAN : AE290330****191******** Sharjah 4281
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ID
#2962186 Review #2962186 is a subjective opinion of poster.
Location
Podgorica, Podgorica

Information

Dear Emirates Team, assalamo alikom. My father's return ticket was 07 / February / 2021 from Peshawar to Dubai to Jeddah but that ticket code 19 was not used due to closure. Can we get this money back? ? What is the method of withdrawal? We are in Jeddah, Saudi Arabia and we are local Pakistanis. Thank you very much, may Allah keep you happy.

User's recommendation: ijazullah9844@***.com.

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ID
#2956165 Review #2956165 is a subjective opinion of poster.
Location
Jeddah, Mecca Region
New Reviewer

Toll free Tel number

Dear sirs, I have one enquiry, stationing in Dubai. I would like to know about the result of my payment by credit card. You said that you are now checking my payment details. I have booked and made the payment using the credit card. Confirmation number is : ESJMTS I booked from Dubai to Baku on 10/20 by returning to Dubai 10/28. My name is Takemasa Iwashita. I could not receive the receipt within 6 hours with the E-mail although you said so. Do you have any toll free number in Dubai?

User's recommendation: Please respond me when you are in a delay.

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ID
#2952445 Review #2952445 is a subjective opinion of poster.
Pros
  • In flight services
Cons
  • No proper response on complaints
Preferred solution
I need to understand what you told me in terms of the payment via credit card.
New Reviewer

Book flight

I live in Australia so cant call any office in usa or Canada. Kindly tell me the customer care team number here in Australia.
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ID
#2945950 Review #2945950 is a subjective opinion of poster.
Preferred solution
Flight booking
New Reviewer

Book flight

I live in Australia so that number didnt work for me. Kindly give me a local number that I can call here in Australia directly.
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ID
#2945945 Review #2945945 is a subjective opinion of poster.
Location
Subiaco, Western Australia
Preferred solution
Flight booking for December from Pakistan to Australia

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New Reviewer

Refund

Emirates Airlines - Refund
Emirates Airlines - Refund
Emirates Airlines - Refund
Emirates Airlines - Refund
Emirates Airlines - Refund
Hello Sir, i have booked a ticket through a travel agency from Dreamworld travel Agency from Manchester to Nepal, But some reason i have to cancelled . Its been 1 whole year and yet i haven't got my refund, whenever i mailed that travel agency i never got reply from them . Please help me. This is my ticket number 176384****552
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ID
#2945224 Review #2945224 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Change ticket

Ive been trying to reach the emirates airlines for three days. The application broke and I cant change it on there and Ive been trying to reach the phone number but Im not getting any answers.
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ID
#2944144 Review #2944144 is a subjective opinion of poster.
Preferred solution
To change the date of my ticket and get a response or the app to work

Transatlantic flights from Glasgow to Brisbane Australia!

Just trying to find out if and when the flights will be available as I have a return open ticket from Glasgow to Brisbane and I am desperate to help my son to care for my grandchildren while they are at work! I havent been over to Brisbane now for over 2 years as the flights were all cancelled due to the pandemic! I have a new granddaughter that I havent met and she is now 7 months old!
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ID
#2936256 Review #2936256 is a subjective opinion of poster.
Location
Glasgow, Scotland
New Reviewer

Both my name and my husband's name were misspelled when registering for Skywar

I typed in my full name and it only registered my first name and not my last name On my husbands account, it misspelled his last name.
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ID
#2927088 Review #2927088 is a subjective opinion of poster.
Preferred solution
Our names spelled correctly

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New Reviewer

Request to reimburse COVID-19 RT PCR

Emirates Airlines - Request to reimburse COVID-19 RT PCR
Emirates Airlines - Request to reimburse COVID-19 RT PCR
Emirates Airlines - Request to reimburse COVID-19 RT PCR
Dear sir/madam, I am writing letter on behalf of my parents, My booking REF NO # GVVFZW I would like to know that my parents were travelling on OCT -02 and they did COVID-19-RT-PCR testing on Sep30 and by chance i called today morning for flight confirmation so one of your customer service team member told that your flight got canceled and we were not notified either by phone calls or by email, If you notified earlier in advanced so we could arrange reschedule and we could save $226, so new flight date is 4th oct , Now my parents to pay again to for retesting RT-PCR, hope you understand, Let me know if you need and additional documents for proof, my contact no is CANADA+1 64* *** **** Regards, Rikul Patel,
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ID
#2926930 Review #2926930 is a subjective opinion of poster.
Loss
$226
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Extra baggage

I need extra baggage allowance on my checked in baggage Instead of 23kg I have 25kg How much does it cost?
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ID
#2925513 Review #2925513 is a subjective opinion of poster.
Location
Windsor, Ontario

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