Firstly we were asked to take a later(2am) flight after driving 2 hours to the airport- declined, proceeded through the luggage drop off etc. we were then called to the Emirates desk and again asked to take a later flight as they were overbooked, we again declined.
On board they ran out of chicken ( I do not eat fish) for our 2 rows of seats, the hostie said she would look for meals. She never came back- after about 45 mins we managed to find her and she had totally forgotten. She then took another 20 mins to bring us what assorted meals she could find. An hour later I ended up with the fish meal so I had no dinner.
On the return flight- I preordered meals -as guess what- they ran out of meals so the 2 rows behind us got assorted leftover dishes- with only about a 20 min wait.
The worst event was, 20 hours before our flight home I check our flights and seat booking- all was fine ( our flight were booked more that 4 months in advance).
At the airport I tried to book in and print our boarding pass- is said 'seats can not be allocated- go to the desk'. This we did and were told we had been SELECTED to go on standby!
Luckily we were booking in just as the counter opened so after waiting ( and fuming) for 20min while she made constant phone attempts,we were allocated seats right up the back of the plane- where we never choose yo sit as it is a rougher ride.
So why is it acceptable to overbook a plane and have customers PAY for a seat and then, have Emirates decide to give your seat to someone else.
How is that fair or ethical.
I was so disappointed by our treatment on both flights with Emirates-the worst flying experience we have ever had.
Product or Service Mentioned: Emirates Airlines Flight.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Emirates Airlines Pros: Seats.
Emirates Airlines Cons: Ran out of meals, Selected for standby, Targeted for standby, Reallocating our seats, Shares flight with qantas.