Dear sir, we have visited Dubai for ten days and we had a flight reserved from Dubai to Phuket, we had valid visa for Thailand my wife passport was valid for 5 and half month, she is permanent resident of usa, she travel from usa to Dubai with emeirates airline, now she had flight from Dubai to Phuket and emerates counter lady she refused us to travel because passport was valid for 5 and a half month, she cancelled our flight and advised us rebook flight next available flight, there were no problem at all for travel to Phuket, now it was not our fault, we had 2 month valid visa, and valid passport for 5 and half months, today we went again to emeirates counter and they were telling us we were no show that's why we have to pay fine $400 for next flight reservation, it was not our fault, she cancelled our flight in front of us,and told us she will not extracharge for next booking, so se did not pay it and came back to our hotel, so now I want emirates air line please compensate our loss, our travel from usa to Dubai, hotel expenses, taxi transportation, Dubai to Phuket ticket money loss, rerent the hotel, and all the big mess happened because of emeirates air lines un trained staff, we spent 10 hours on july 30th, and then july 31st, we got the confirmation from the Thailand they don't have any problem for the passenger have 5 and half month valid passport and valid visa, so please I am claming $10,000 dollars of loss of our time and money which emeirates caused during our Dubai stay, next time we will never travel by emirates air lines due to very very bad and toutured experience, my name is saleem mavani, and my email id is email@example.com my contact in Dubai is 00971544241683
Product or Service Mentioned: Emirates Airlines Flight 378.
Reason of review: me and my wife travel from usa to dubai , pukhet , and dubai and usa all messed up because of bad coustomer service of emeirates air lines..
Monetary Loss: $10000.
Preferred solution: Full refund.
Emirates Airlines Pros: Yes.