I would like to report a recent travel experience to the media with the hope that you could contact the companies involved and get them to respond.
I was supposed to travel on a Delta flight from Detroit to New York on Jan 11, 2008 and then proceed to Bombay on Kuwait airlines on the same ticket.
Delta canceled my flight due to weather. Kuwait Airlines bumped me without any explanation and have not refunded my ticket to date.
As if the loss of over $1000 was not bad, Delta staff then informed me that my luggage was already forwarded to New York!
In desperation to get to my destination and find my luggage, I bought a ticket on Emirates for the next day, Jan 12, 2008. At New York, I was told by Delta staff that my luggage had been handed over to Emirates. Emirates confirmed this. I flew to Bombay via Dubai and at Dubai I was told my luggage was being sent on the same flight to Bombay, India.
When I got to India, my luggage was missing. I was told by Delta to speak with Emirates. Emirates re-directed me to Delta. Delta then informed me to come to the airport the next night to get mu luggage which would arrive on Delta flight 16 on Jan 14, 2008. When I went back, the luggage was still not there. Delta refused to take notice and kept saying Emirates was responsible.
I have filled numerous forms and complaints and it is nearly 2 months since my luggage was lost/stolen. Now neither airline is responding to my requests.
I filed a mediation with Better Business Bureau and the airlines simply keep pointing me to each other.
BBB Complaint Case#27038815(Ref#77-3049-27038815-5-321)
Emirates Customer Affairs file # 6600215
Delta Reference Number: Sadasiwan, Thyag/AHL BOMEK17644 (KMM20431729I120L0KM)
Can you kindly help?
4610 Solomon Court;
Ypsilanti; MI - 48197
Tel: 1(734) 604-6379
Fax: 1(530) 698-7863
Monetary Loss: $2000.