II recently had the most horrific experience with Emirates, which is the THIRD consecutive bad experience I have had with them.
Despite paying an extra $1000AUD to get a 23 hour connection from Sydney to London, to ensure jetlag was minimized and I was back at work in time for a meeting, my flight was delayed and my transit ended up being 37 hours.
I could have booked in Singapore Airlines and paid significantly less and had a 27 hour transit.
In addition to the flight delay. I asked for them to ensure I had a good seat so I could atleast sleep. They consequently moved me FROM a WINDOW seat toward the front, to a MIDDLE seat at the back of a plane. Next to a baby. The worst seat on the plane.
In addition to this is man sitting next to me was smoking on board and playing with a lighter. Which obviously was hugely distressing. Little was done about this despite my complaints.
I requested a Gluten Free meal, the meal I received was not Gluten Free so I was consequently viciously ill.
To make matters worse I tried to complain at the office in Dubai, and was told to email my complaint. Which I have done 7 times now to no response and it has now been over a month.
I am a frequent flyer with Emirates and have spent many $1000's of dollars flying Emirates over lower cost airlines, and I have had enough. They have not even bothered to acknowledge my email.
Has anyone else experienced this with Emirates, and if so do they have a better contact address to which I can write to?
Product or Service Mentioned: Emirates Airlines Flight.