Sharjah, Sharjah
Not resolved

While going to Istanbul, we requested for a milk for Sarah but the crew Arwin was rude in providing milk and eventually he brought very late. His attitude towards request handling was not customer centric. Emirates airline is known for his services but this gentleman changed the perception of regular customers flying with Emirates Airlines

While coming back from Istanbul, we had requested for warm water and child meal which honestly got served extremely late, despite of crew bell, crew never responded unfortunately I had to stand up and stop a crew to furnish my request for warm water for my child. Secondly behavior of entire crew wasn't soft enough for making passenger comfortable during the flight. Last but not least, we were been requested to hand over the blankets before 45 minutes of landing, though we told the crew that the child feels cold and we can't remove the blanket from her, crew fail to understand the issue and was not any helpful for child health concern.

I am Mohammed Fazal Akbar Was traveling with my wife and 5 years old daughter

We left Dubai on emirates flight dated 29th November 2014 and came back on 5th December 2015 at terminal -3

To reverse our intentions and perception about emirates Air Line we want that emirates Air should redress our grievencies by compensating us to provide us free ticket for turkey two way as we have plan to visit turkey in March 2015

It was very bad experience while traveling by emirates Air we had other options as well at cheaper rates but we opted this Airline which was a very bad decision

I hope that ill receive positive response and acknowledgment by your esteemed Air Line , otherwise we will compel to spread out this incident and our experience traveling with emirates air , in the worlds largest and well circulated news papers

Mohammed Fazal akbar Phone : 056 225 5857, 050 963 3120

Product or Service Mentioned: Emirates Airlines Flight.

Reason of review: Poor customer service.

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You want 2 free tickets to Turkey, just because the Airline took your blanket. I bet Emirates staff have a really good laugh at some of these ridiculous complaints


You sound like an absolute princess who doesn't understand that they aren't the center of the universe. Your kid is no more special than any other traveler and your story makes it sound like the problem you had with staff was that they were busy and not responding to your demands immediately. Losing your business would be met with relief.

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