I traveled from DXB to BLR on 4th Nov with my wife and we had one of the best experiences on EK. I was served by Ali and a French gentleman whose name I fail to remember now but had mentioned in my previous (wow) feedback form. The travel was a pleasure as the crew on board were excellent and extremely customer service oriented.
On my return flight on 16th Nov from BLR to DXB on EK 567 at 18.30 hours, I had one of my worst in-flight experiences. It's rather unfortunate as just a few days earlier I had a fabulous time and only had good things to say about EK. I had great pleasure in filling up the feedback form.
I was served fresh Orange Juice as my welcome drink which we enjoyed. I was asked about my dinner and I requested for a Chicken meal but unfortunately was informed they are short of chicken meal on a flight which wasn't even completely full. The lady who served me wasn't very pleasant either and did not bother to find if I would consider other alternatives. This was shocking as I was in Business Class. I would have appreciated had they been a little more nicer towards me since they had inconvenienced and not offered me a meal of my choice. Is this not part of customer service within the hospitality industry?
I was hoping the senior purser would reach out to me to resolve the situation but unfortunately I had to ask for him and wait for him to meet me. He did not introduce himself and asked me what the problem was, I introduced myself and requested for his name. He gave me his name only when I insisted. He was repeatedly interrupting me while I was talking, I suggested one of us speak at any given time and I would hear his justification once I was done. All he said was I wasn't telling things the right way and went away. This was extreme arrogance and speaks about how much the staff actually cares about the passengers.
I regret flying EK and further regret to be a bad ambassador (word of mouth) based on my last experience. If this is the state of affairs when flying as a business class passenger paying a premier fare, I can only imagine what one has to go thru in economy.
Thank you for ruining my journey, which can never be undone.
Product or Service Mentioned: Emirates Airlines Flight.