I would like to share a bad experience on luggages, first time I write to you but second time it happens.
-2 years ago, I received my luggage (Rimowa) with 1 wheel missing and 2 enormous impact on it. I went to Rimowa customer service and they fixed it.
- Last Monday, same thing happened. If the wheel is not missing, it is totally out of the luggage, I have pictures I can share.
Frankly, I am not that difficult but if every-times I have to worry about my luggage, what kind of trip and experience is that?
I have no idea where or how it happens, but do note that I travel very often (PPS member on Singapore airlines) and it never happened on any other company.
I wish you to improve your way of managing the luggages because customers care about experiences, and this one is bad.
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