I would like to share a bad experience on luggages, first time I write to you but second time it happens.
-2 years ago, I received my luggage (Rimowa) with 1 wheel missing and 2 enormous impact on it. I went to Rimowa customer service and they fixed it.
- Last Monday, same thing happened. If the wheel is not missing, it is totally out of the luggage, I have pictures I can share.
Frankly, I am not that difficult but if every-times I have to worry about my luggage, what kind of trip and experience is that?
I have no idea where or how it happens, but do note that I travel very often (PPS member on Singapore airlines) and it never happened on any other company.
I wish you to improve your way of managing the luggages because customers care about experiences, and this one is bad.
More Review Details
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "My wife was on the delayed (14 hours) fight from Glasgow - Kuala Lumpur on 23rd January. I sent a letter of complaint to Tim Clark - it was dealt..."
- "If you think about travelling with Emirates, the supposed "Best airline", think again. I booked my parents' travel through Dubai (ticket#176 2170102691 + 1). I had the exact same layover..."
- "I called Frontier Airlines after making a reservation online and explained to them that I selected Feb. 20th for a departure and instead was selected for Feb 21st which was..."
- "Date:27 Jan 2016 (Wed) Dear Sir/Mdm, I am a shopper reside at Sembawang area near Sembawang Mart located at Canberra-Blk 511 Canberra Road.I reside and also a frequent shopper at this mart.To..."
- "I had a nasty experience with this website yourlizzy and woman ELIZABETH HOYDIC.1) Told me lies about the Enhance breast enhancement product she is selling. She sells FAKE products which..."
- "When i reach the counter, I asked the aunty politely if they have enough for a cash back. She bluntly ignored me. So I asked her the same question again..."
- "we booked Bali -> Cebu via KL. 2 flights , one booking AA cancelled the early morning flight and out us on the next one. The only problem is this arrives..."
- "I ordered the "Bursting Blushes" bouquet with the "exquisite upgrade" for my mom this mother's day. The photo showed about a dozen beautiful red roses with five or six..."
- "Vizio, 18 mos. and $1700.00. 70 inch and the screen lost the picture and kept the voice. I called vizio and went through there test and it was still no..."