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Contact Emirates Airlines Customer Service

How to Reach a Person at Emirates Airlines

Verified Contact Information

Toll-Free Number:

  • 1-800-777-3999
    USA and Canada
Call Now
Send Message

Customer Service:

  • 1-844-556-1400
    Baggage Questions
  • 1-212-758-3944
    Refund Requests
  • 1-888-320-1576
    USA and Canada (Text Telephone)
  • +97 156 684 8946
    App Support
  • +61 130 030 3777
    Australia
  • +9 714 708 3611
    Customer Affairs Team
  • +3 531 517 1600
    Ireland
  • +6 450 836 4728
    New Zealand
  • +97 160 055 5555
    UAE
  • +44 344 800 2777
    UK

Customer Service:

dpos@emirates.com
App Support
theemiratesapp@emirates.com
App Support
customer.affairs@emirates.com
Customer Affairs Team
security@emirates.com
Protecting Security Information
emiratescustomercare@help.emirates.email

Legal:

privacy@emirates.com
Privacy Inquiries
gslepi@emirates.com

Media:

pr@emirates.com
PR Inquiries
facebook@emirates.com
socialmedia@emirates.com

Report Fraud:

abuse@emirates.com
customeraffairsny@emirates.com

Emirates Airlines Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Emirates Airlines Phone Number
1 (800) 777-3999
Average Hold Time
00:03:17
Average Calls duration
7 minutes
Most Popular Emirates Airlines Email Address
CustomerAffairsNY@emirates.com
Emirates Airlines Live Agent Availability
26% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
View full overview
PissedConsumer Club

Contact Information

Emirates Airlines Website:

Emirates Airlines Help Center:

Corporate Office Address:

The Emirates Group
P.O. Box 686
Dubai, Dubai
United Arab Emirates

How Customers Rate Emirates Airlines Support?

4.6 / 5
Good

Based on 6.3K calls to Emirates Airlines customer support through PissedConsumer.com and 14 survey responses.

Total Calls
6.3K
Avg Call Duration
07:05
Issues Resolved
18%

Why Customers Call Emirates Airlines?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 47%
  • Request for Information 20%
  • Return/ Replace 13%
  • Product/ Service 6%
  • Activation/ Cancellation 5%
  • Refund 4%
  • Payments and Charges 1%
  • Shipping and Delivery 1%
  • Account 1%
  • Staff <1%
  • Cards <1%
  • Website/ Application <1%
  • Employment <1%

Customer Inquiries & Issues

47%
  • "Name not in ticket airport authorities not allowing"
  • "Check in and upgrade"
  • "Book a flight"

Request for Information

20%
  • "Ask about my ticket that I can find it"
  • "Information to book a flight. Information required which is not available on website"
  • "Issue about my flight"

Return/ Replace

13%
  • "Booking change"
  • "Change the flight"
  • "Emergency change of flight"

Product/ Service

6%
  • "Points transfer error"
  • "Missing connecting flight due to delay"
  • "Baggage storage"

Activation/ Cancellation

5%
  • "Cancel my booking"
  • "Cancel flight"
  • "Flight cancelled"

Refund

4%
  • "Refund request"
  • "Refund"
  • "Refunds"

Payments and Charges

1%
  • "Charge the travel date"
  • "Thought I had credit"
  • "Inflight transaction declined"

Shipping and Delivery

1%
  • "I they sent me a package from your company to Nigeria now I'm getting a complaint that my package cannot reach out to me I'm trying to call the customer care is not picking up my call that's why"
  • "Pls some one sent me parcel from USA to Nigeria ,I received a notice that there parcel has arrived at Abuja so I called the costumer care number and she ask me to pay 15,500 for them to bring it to Edo state I wanted to confirm if it true"
  • "I have a parcel from us at lagos airport but the contact is not responding to my calls. I wan to inquire about it and have it sent to abuja"

Account

1%
  • "Reward upgrade"
  • "Account security"
  • "A family member died and we must return to New York."

Staff

<1%
  • "car service from NY at Mandarin oriental hotel 80 Columbus circle to jfk"
  • "Chauffeur service"
  • "Harrassed, racially profiled, humiliated and embarrassed by an Emirates flight manager. I need someone from corporate to call me ASAP"

Cards

<1%
  • "Check fly card not updated"
  • "Stolen cards"
  • "To use business class lounge using American Express business card at Kochi international terminal,flight is today .booking ref number is D7WCDF"

Website/ Application

<1%
  • "Book seats website not working"
  • "App tech difficulties"

Employment

<1%
  • "I need to enquire for job vacancy"

Compare Emirates Airlines Customer Service To

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