Emirates Airlines
Reviews and Complaints
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Verified Reviewer | Edmonton, AlbertaLost luggage
User's recommendation: Customer services need to be active and organized to solve the problem as they are good to hear and reply to the complaints
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Verified BuyerBad behaviour of ground staff
My wife was travelling Dubai to Hyderabad India alone with my 14 months daughter. She had no hand Carrey only 4 kgs weight extra and she had no hand Carrey they can adjust but I was requesting she was requesting to staff but you know but staff was behaving like prince and princes they were laughing on our faces, we had small baby this pathetic horrible experience with the Emirates airline those were not staff of Emirates they were acting like they were bosses we had to face shame Infront of everyone because of three staff managers George and counter staff Iram and there was one more guy was walking his name is ousinou, area checking 4.
I can't even explain in writing what bad experience with Emirates and with three bad staff Geor behaving like a owner of the airline.
My wife cried Infront of all.
I will share this bad bad bad experience everywhere on social media.
People should know what kind of staff Emirates airline have.
Flight no: EK0526
Passenger name: Josephine Maria Rani ravuri
Dep time: 3:30 am
- Bad costumers services on the ground
Preferred solution: Remove those staff otherwise more customers face same problem
User's recommendation: No never
Complaint against an employee
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe best airline. First class from nose to tail
This was our first flight with Emirates. And we will never fly with anyone else.
Our initial trip from Newark to Athens recently was beyond compare. The professionalism, the service, the elegance of the staff was astounding. On our return flight ek209 on November 5th, it even got better.
Saundra our flight attendant was so kind personable and attentive, providing a vegetarian meal for my wife who forgot to order one, generous with the excellent red wine and seeing to our every need.We felt like first class passengers. I cant imagine what the service must be like in your premium seating as this economy class was outstanding.
Only Emirates.
- Service
- Personnel
- Flight
User's recommendation: Book Emirates for a flight far beyond nice.
Missed flight
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Verified ReviewerEmirates airlines
They offboarded my flight for asking pain killer and have called for medical facility withoutmy Consent. I understand the emirates procedures and policies about the health of a passenger and proceeded for the physical test and I was promised that I will be taken care in terms ofy flight rebooking and food and Accomdation at the emirates service connections after physical fit test.
Now my test results have come showing that I am physically fit to fly and I have shown the same to representative at the service area and after an hour she mentioned that I need to come back after an hour to recheck for the booking and is asking me to rest at the rest areas.
When asked about Accomdation to sleep and food she says emirates is not responsible for anything g except the flight booking which is not yet done. This is not acceptable, we have obeyed the procedures and policies of emirates and emirates is not taking care of the customer as promised.
Preferred solution: My flight booked and Accomdation to sleep and food to eat!
User's recommendation: Very bad service and response from the management team when asking about questions or concerns.
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Verified Reviewer | Singapore, SingaporeCan’t get to talk to a customer service rep
Book a ticket
Follow up complaint
- There are more important and essential item inside now is gone
- I lost my luggage with contain my important item
- We have to spend so much unnecessary money to buy their clothing
Preferred solution: Full refund
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Verified Reviewer | Christchurch, CanterburyComplaints
ABSOLUTELY PATHETIC SERVICE.I WAS DISCRIMINATED AGAINST 4 BEING ON A WHEELCHAIR N NEGLECTED AT DUBAI.SAMEH DID NOT GREET ME.JUS ASKED PORTER 2 KEEP ME ASIDE.I HAD NO FEEDBACK N HAD 2 ASK HIM WAT IS THE DELAY BECAUSE ALLTHE PASSENGERS WERE BOARDING EXCEPT ME.HE THEN ASKED ME IF I HAD A RETURN TICKET N I SED THERES NO NEED TO BECAUSE IM A PROFESSIONAL N WEN I GET A JOB IN NZ ,IL CONVERT 2 RESIDENT.HE CALLED IMMIGRATION N WAS ADVISED THAT I SHUD HAV RETURN TICKET.I INFORMED MY DAUGHTER WHO SPOKE TO IMMIGRATION N GENT SED I DNT NID A TICKET BUT IT DEPENDS ON AIRLINE.SAMEH ASKED ME TO BOOK TICKET.I ASKED HIM 4 HELP.SED I SHUD GO DOWNSTAIRS.MY DAUGHTER WAS ALMOST DONE WIT ONLINE BOOKING N I SHOWED SAMEH N ASKED HIM 2 WAIT.HE WENT DOWN 2 PLANE N SED HED RETURN BUT THAT NEVA HAPPEND.I WAS DESPERATE N FEELING ANXIOUS .PORTER SED HE DID NOT HAV KEY 2 OPEN DOOR 2 GO 2 SAMEH.I NOTICED BRIDGE BEING REMOVED N ANOTHER GUY SED MY BAGS BEEN REMOVED N MY FLIGHTS CANCELLED.I WAS UPSET N ANXIOUS BEING IN FOREIGN COUNTRY.ASKED HELP FRM EMIRATES DESK.I EVENTUALLY HAD 2 BOOK ANOTHER FLIGHT.TIS HAS CAUSED ME N MY FAMILY GREAT INCONVENIENCE.ANXIETY N FINANCIAL IMPLICATIONS. I WIL NEVA SUPPORT EMIRATES EVA N WIL SHARE MY BAD EXPERIENCE WITH EVERY1
User's recommendation: QUANTAS AIRWAYS OR QATAR AIRWAYS
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Verified ReviewerNot getting any help
- Easy booking
- Until they got your money
- Once they have your money your stuffed
Preferred solution: Apology
User's recommendation: Fly Singapore Airlines
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExpress my gratitude
Preferred solution: Just grateful
User's recommendation: Try out Emirates, experience the best, we all have one life to live, try them in this life time, believe it is worthy
I have questions about my recent trip please call me
Dear Sir/ Madam I recent travel to New York to Dubai on emirates flight with 2 passenger and 4 carry 1of each when we reached Dubai for connecting flight boarding at guy took our carry luggage and start weighing and said you have a 15 kg extra weight you have to pay for that i said why we are coming from New York they didnt change anything and they looked our hand carrying but guy not helping me and change me about $54.00 I kindly request you to refund me thats money I been traveling emirates past 10 years thank if you have any questions regarding this please contact me My phone number (551) 263-**** my name Khalil Muhammad
Sharing my experience to warn others not to use this company
I want to share my terrible experience with emirates flights from London to Bali return. Ive bought £1650 tickets each for me and my husband and paid extra for economy plus.
On the tickets its says free exchange, only pay the extra if the rate is different. Originally I was supposed to return on the 2th of August, when I tried to change it to other date, that have the same value the website was giving me a mistake every time. Ive tried like 20 times and it I didnt work, then I tried to call their customer service, which also doesnt work on weekends, so I had to wait till Monday. After spending hours trying to get through Ive decided to try and change the date for the flight that was £400 pounds extra.
And then website magically start working, charged me and change the date. It was very frustrating but its only the beginning.
So one day before my flight Ive tried to check in and, guess what? Website not working again. Tried to call - also was not able to get through.
So me and my husband arrived at the airport earlier to check in and weve been told that there are no seats together.
Im aero phobic and for me it was super stressful to spend 18 hours in the air without my husband, especially since we bought such an expensive tickets, with the company which supposed to be one of the best in the world. Oh and also they place on basic economy, even thought we paid for economy premium.
So I suggest to avoid this company, I personally would never use their services again.
User's recommendation: Never use this company
Ayoob Radi staff 496724
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No airline removes a passenger for asking for an aspirin or Tylenol. There is way more to your story.