On board Emirates Flight EK 650 from RHU TO DXB on the 27th of March 2010.Sri Lankan Flight stewardess Anu took her time in serving my 10yr old son a soft drink or even a glass of water. Her excuse was that it was a short flight. While I watched her serving alcoholic beverages to all other "White" passengers, my son came parched. Only after I said I'll complain as an after thought she brought a can of juice. Her overall attitude toward us (maybe be the colour of skin????) was of indifference.
The same can be said about the return flight from CMB to DXB EK 651 on the 13th of April 2010 about stewardess Allyson (Sri Lankan?) when a blanket and pillow was requested. She asked me to look into an empty seat and get it, but never got it for me. So I did help my self to it.
Even the seats were so uncomfortable, other air lines air buses are more comfy. I flew Emirates a decade ago, and the service was excellent. But sadly not it has left much to be desired.
There are more Sri Lankan crew on board, and the same can be said about almost all. This has helped me to decide I never board Emirates again unless I can learn to change the colour of my skin!! Because I found that the fairer ones get pampered and overly fussed while the rest is left to their own devices.
Alas same good money is paid by all for the same seats. Unless Emirates trains it's crew to serve better, I'm afraid it's the beginning of downwards process for the once reputed, award winning air line.
Product or Service Mentioned: Emirates Airlines Flight Attendant.