Muhammad A Pgn

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I need refund of my ticket

Refund my ticket call me or rmail me +143******** aaqibs60@***.com reply b as soon as possible u guys dnt take.my call or any response
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Preferred solution: Full refund

Khateeja A

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Terrible experience

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Emirates Airlines - Terrible experience

I have traveled with Emirates (booking reference:H3HKK2) and had a horrible experience in August and September 2022. I made a complaint to them with the following reference number: LON/X/JU/101019/757**** regarding my experience on the trip and described the issues I experienced in great detail.

The airline was not empathetic towards the poor experience, overall service, and discomfort they had caused to me as a passenger.

They merely apologized and brushed me off. I am very disappointed and I was hoping after making a complaint, they would be more understanding and compassionate for the discomfort I experienced which was causd by them.

Unfortunately, they do not care and do not do anything to make things better. I will be strongly considering using other airlines after this experience.

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Preferred solution: Price reduction

User's recommendation: use another airline

Suresh G Zrf
map-marker Mumbai, Maharashtra

Only missing articles price should be given

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My one baggage 1/10 kg. Pocket opened n my perfume n shaving set kit taken by some body. I found it on reaching my home when I open n see
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Khateeja A

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| map-marker Lisbon, Lisbon

TERRIBLE EXPERIENCE

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Emirates Airlines - TERRIBLE EXPERIENCE

I have traveled with Emirates (booking reference:H3HKK2) and had a horrible experience in August and September 2022. I made a complaint to them with the following reference number: LON/X/JU/101019/757**** regarding my experience on the trip and described the issues I experienced in great detail.

The airline was not empathetic towards the poor experience, overall service, and discomfort they had caused to me as a passenger.

They merely apologized and brushed me off. I am very disappointed and I was hoping after making a complaint, they would be more understanding and compassionate for the discomfort I experienced which was caused by them.

Unfortunately, they do not care and do not do anything to make things better. I will be strongly considering using other airlines after this experience

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User's recommendation: use another airline

Shiv K Hou

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I am writing this to let them know that their customer service is not right. Just because we had one document was not done right they didn't let us fly plus charged us no show fee while we were at th

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Emirates Airlines - I am writing this to let them know that their customer service is not right....
In May 26th we were going to fly to India. We didn't now about Air suvidha and no one from the ground staff didn't help. We basically begged us to take us on the flight but they didn't took us. Plus they changed us no show fee. When we explained it to them the situation and ask them to not charge us no-show fee, they didn't listen and charged us $800 anyway. Very poor customer service. Never fly out with them again. I love this airline before but they broke my heart.
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Loss:
$800
Pros:
  • No pros
Cons:
  • Do not care about customers

Preferred solution: Let the company propose a solution

Nur N Aao

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Cancellation and refund request

Nobody answered my call please call me back! I need my refund and cancel my ticket. +1 (51*) ***-**** Nur nahar
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Preferred solution: Full refund

ShabbirAhmed Hasan P

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For refund

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Emirates Airlines - For refund

I had booked 2 return tickets through Cheap O Air from Toronto to Mumbai in October 2019, we were scheduled to return to Toronto in April 2020 which didn't happen as all flights canceled due to COVID-19 pandemic and I kept on rescheduling my return journey until August 2020 which was also canceled. Ultimately We had to come back using another Airline as we had over stayed and our coming back to Toronto was very necessary.

We tried to call Emirates office in Canada and Cheap O Air through which the ticket was booked for refund/voucher for long time say until now but didn't get any response and when I approached to this site, I knew that my ticket is valid up to 05.08.2023 for journey from Mumbai to Toronto.

Please note that we have to travel back again to Mumbai in order to get it, can we expect a good deal? I request you to please send your reply to my email.

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Loss:
$4000
Suresh G Zrf

My booking ref. 3WEC7B..Dubai yo Mumbai EK506. 22.07.2023.my baggage receipt mo. Sea. 0112plPNRNo.IZZW.totsl piece. 1/10 kg. Backpack. One pocket was open n found that One perfume bottle n Shaving set

On reaching home I found that few items were missing. One perfume n shaving set kit. From my baggage Backpack pocket. Pl. This is not acceptable from your airlines.
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Preferred solution: Full refund

Anonymous
map-marker Dubai, Dubai

Another low skilled customer service in UAE

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Customer service agent understands English words but zero communication skills. When customer (me) approached to Emirates for necessary support/ clarification, their customer support agent will not ask what needs to be done but 'assume' the detail & wrongly update. Not only that, the agent has no interest in asking either my concern are sorted out or not, and tried to terminate the session.
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User's recommendation: Do not expect anything to Emirates other than going A to B location.

Meenakshi R Wap

Change travel dates

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The agent was really quick and took her time patiently to address my concern. Clear communication (keeping aside the poor connection quality) Very exceptional service I received after the past few weird experiences with the same customer service.
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Preferred solution: All sorted.

Abdullah A Msz

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Verified Reviewer

Nobody answer the phone

I didnt receive my refund for 48 hours and I need to travel with my money you guys are holding. Please free my refund.
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Loss:
$4433

Preferred solution: Full refund

User's recommendation: Nope

Michael B Qmo

Missed Flight

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I missed a flight due to a delay when travelling back from the Himalayas. The delay was beyond my control and I had no cell service and I missed my flight from Kathmandu to SFO returning to Kathmandu a day late.

I immediately rebooked full fare business flight for the day I returned. The agent at Emirates Air in Nepal was most helpful and said I might be able to get a refund due to the circumstances.

I sent an email request to Emirates and never heard back after receiving an automated response acknowledging my request. Several day later I call Emirates and they said they could not issue any refund other than the taxes, but the airfare and fuel surcharge were non-refundable. I was told had I canned one hour before my flight that I could have made changes.

I explained that I had no cell service and the situation was out of my control. Emirates would not consider anything other than rebooking for a fee.

Emirates says it's a full service airline and the service on-board was great. The follow-up service for Emirates is lacking because once they have your money, they keep it.

I understand I purchased a non-refundable flight, but considering the circumstances and Emirates knew I missed the flight, I hoped Emirates would have refunded my original purchase. As such, it cost me about $12,000 for two roundtrips.

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Loss:
$5500
Pros:
  • Service in the lounge and on flight
Cons:
  • Not willing to help after missing a flight

Preferred solution: Full refund

User's recommendation: Beware of the lack of follow-up service or assistance after your flight!

Dharmikananda Srinivas K

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Booking ticket

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Good Experience of ticket booking. Customer Friendly environment during the call. Excellent communication.
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Preferred solution: Full refund

User's recommendation: Will recommend

Anonymous
map-marker Elmont, New York

Very Poor Customer Service

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I was a passenger traveling to Greece with a group of friends, there was a total of 16, in which 6 of us chose to fly business class. Our experience was very horrible, not only for us this also includes one of their employees.

To be clear this incident took place at the Newark Airport, business class lounge.

I emailed the entire discriminatory situation to the email provided by Emirates, the resolve that I received was, the complaint will be filed in the data base. I could not believe that it was just brushed under the rug by the employee assigned to investigate the events that transpired.

I gave Emirates ample time to look into and find a resolve that would be beneficial for all involved.

I have not included specifics in this email, I am definitely looking to file a formal complaint against Emirates, for the lack of concern when confronted with issues that affect. Accountability is very important at all levels for companies that interview and deem these employees to represent the employer to the best of their ability.

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User's recommendation: I must say that Emirates aircraft personnel has one of the best customer services. If there’s anything or anyone that makes you feel uncomfortable or mistreated, say something send the notifications. It’s important for consumers to make a change.

Umesh B Xvx

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Dissatisfied with Online booking

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I booked 2 tickets for Mumbai - New York via Dubai for me and my wife in BUSINESS CLASS for 10-05-2023. We are yet to fly.

My reference no is EJQEBJ. Online check in and the seat selection can be done only 48 hrs before the flight.

I wanted to select seats for the Dubai - NY sector. exactly 48 hrs before i started trying to do the web check in and the seat selection and continued TRYING for 1 hr.

The web check in would not OPEN!!

Ultimately after 2 hrs i could chat with a service executive. but even he could not help in selecting the seats !!

After paying so much for a BUSINESS CLASS we could not select the seats.

Since i havent yet flown, i hope the airlines does something to rectify the situation.

Umesh Bhide

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Preferred solution: Price reduction

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