Emirates Airlines
Reviews and Complaints
Poor Service Provided
- No pros
- Do not care about customers
- Worst customer service
- Poor knowledge of offers to customer executives
Preferred solution: Deliver product or service ordered
User's recommendation: Nothing at all after this
Ticket
Preferred solution: Price reduction
To receive my grand children on 30/31.05.2022 coming from USA via Dubai
Thanks to this platform my missing baggage has been found. Emirates Airline has delivered it to me safely. I’m grateful.
User's recommendation: Big Yes!
Unable to talk to any Emirates “service” personnel
Preferred solution: Deliver product or service ordered
User's recommendation: Book a different airlines as service from Emirates is non existent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Nakhon Nayok, Nakhon Nayok ProvinceChange in flight itinerary due to Covid-19
not yet resolved
not yet resolved
none at the moment
Not yet resolved
- Customer service
- No cons
Preferred solution: Deliver product or service ordered
High volume of calls no answer
Flight information
User's recommendation: Aina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rajkot, GujaratUnable to talk to a representative
- Very good infrastructure
- Planned layover times
- No customer service
Preferred solution: Deliver product or service ordered
Rebook flight
User's recommendation: 192********
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lynchburg, VirginiaRe: Question on booking two seats for one customer
Preferred solution: a quick answer to my question.. I am not a pissed customer.
Open ticket - EAAWIF
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Verified Reviewer | Podgorica, PodgoricaTicket Refund money
I want my refund money
- I like but i need them tp pay me back
- Refusal to refund me
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bengaluru, KarnatakaFrustration
Hello I am exceedingly frustrated and disappointed with Emirates booking service and checking service (not inflight service ). I was trying to book a first class/business class ticket for my 13 March travel from YYZ-DXB-TRV with my family .
Seat number 26b , Renjith Venugopal . Since late Jan i was looking for business or first class. Neither agents online or call agents couldn't help me and I was forced to book for economy and advised by the emirates on call and travel agent that they cannot help on first class and business since there are no tickets available, which is not true. Even the check-in counter staff advised he also cannot help me since he cannot select first-class / business since it is not available , how ever i managed to get another bookings staff and he managed to get me business class and all family is at different corners of the flights and i was running around the flight to make sure they are okay.
Moreover, I had a tough time at DXB airport on my daughter's PCR test even though she is vaccinated and neither the staff at Toronto asked us . Anyhow, my return is on 2 April from TRV-DXB-YYX and I am not sure how to upgrade my ticket to first or business . I am a frequent traveler and based on recommendations I booked Emirates . Hope i can upgrade my ticket to First or Business during this trip at least .
i'm looking forward to hearing from you . I don't want this to be a final travel through emirates
- Exceptional in flight service
- Service refused
- Bad costumers services on the ground
Preferred solution: Let the company propose a solution
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