Naval B

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Verified Reviewer
| map-marker Somerville, Massachusetts

Canceled flight (NCQS72)

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Dear Team, I had booked a round trip with PNR NCQS72 from New York to Mumbai for 4th Dec 2021 and 30th Jan 2022. I received an email from Emirates saying that the flight from JFK to BOM is canceled and now I am trying to call customer service from yesterday and i am not able to connect anyone. I tried calling in New York, Dubai, India office but no response. I have 9 months old infant travelling with us and this last minute flight cancellation is causing us high inconvenience and also not able to find any solution. I request to please call me ASAP on +1(55*)***-**** and suggest some alternative as my leave approval and everything is already set and cannot be changed. Thank you Regards Naval
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Parth P Mcq

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Verified Reviewer
| map-marker Bensalem, Pennsylvania

Flight Time Change

Hello,

I am traveling from Mumbai to New York on January 22nd. My flight time was changed from 19:10 to 10:25 and there are no options to change my flight.

The layover at DXB was only 5.5 hours and now it is 14 hours. I actually have a conference to attend in Mumbai on the 22nd afternoon which I already paid for to reserve my spot and it is non refundable. Should I have known the flight time changes earlier, I wouldn't have reserved the time slot on the 22nd. Emirates changed my flight time recently and that's the reason I won't be able to attend the conference that I paid for.

I am really upset about this since Emirates obviously won't compensate me for the conference. I tried calling the customer service several times and I wasn't successful in getting in touch with a representative either.

I had heard good things about Emirates customer service prior to booking my tickets with them but to my surprise, everything I heard is proving false. I'm truly vexed with regards to this and hoping someone can help me out with getting an upgrade for my flight.

Thanks

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sreymom s
map-marker Phnom Penh, Phnom Penh

Name booking without space

I just booking 2pax flight from PNH-BKK-DXB on 28 Dec , but when booking name of pax no space but all letters are correct , Could you help to advise whether have problem or not when check in ? here is detail below : TKT : 176 234****031 COLOCAR/LOWELYNDIAMANTEMRS ( in Ticket) COLOCAR/ LOWELYN DIAMANTE MRS ( in Passport ) TKT 176 234****032 ALMENANA/ROBERTIANDELAGENTE MR ( in Ticket) ALMENANA/ROBERT IAN DE LA GENTE MR ( in Passport)
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Preferred solution: If can please kindly help to correct name with space

Vidya bhavani P
map-marker Marietta, Georgia

Baggage

Baggage was off boarded in Dubai and we need someone in Emirates/ JetBlue to help us get our bags delivered in Atlanta
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Preferred solution: Deliver product or service ordered

Preeta

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Verified Reviewer
| map-marker Houston, Texas

Very bad customer service

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Original review Nov 03, 2021
No customer support whatssoever , the online website has no proper tools , they direct people to go to emirates.com but nothing there , that can actually help with the problem or resolving it , the customer support phone line / text line is never attended . Their emails are not responded to in even 24 hrs time . their volume is too high and therefore they are unable to call, then what's the alternative ? Please give your customers some real answers , not the run around
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Dubai, Dubai

Request for date change

Hi i just booked ticket for Pakistan sialkot on 30th of January by mistake actually i want to fly on 29th of January please can you can change my date please my booking reference is K666HB
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Nimesh M Dkm

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Verified Reviewer
| map-marker Mississauga, Ontario

Booked ticket twice, amount got deducted but the tickets were not booked

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I had been trying to connect customer service as i'm trying to book my tickets fo a couple of days, it shows me that payment is confirmed and thereafter the booking status disappears, now there is no refund of fees or any confirmation of payment, this has exhausted my entire credit balance and the customer care is most toughest thing to connect for emirates. There is no system to chat, no system for call back, no one picks up the calls at customer service after long hours of wait, never experience such a worst customer service
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Loss:
$1400

Preferred solution: Full refund

User's recommendation: Given a choice, dont book emirates as it dosent understand the customer problems and is most rigid airlines

Imad E Dwi

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Verified Reviewer
| map-marker Chicago, Illinois

Imadelkhaled9@***.com

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Hello I have flight from Chicago to Beirut how many baggage allowed for me kg If I want add one baggage pay in airport how much I can pay 23 kg Thank you Imad
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Eldho J

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Verified Reviewer
| map-marker Cambridge, Ontario

Flight Eternity has changed due Operational Issues

Dear Concern,

My name is Eldho Joy, I had booked a ticket in Emirates from Toronto to Cochin for the date Jan 12th, 2022, and my booking reference is IDQVBN. Yesterday I received a mail from Emirates saying due to some operational issues my flight from Dubai to Cochin is Cancelled and they have given an another flight which is almost more than 18 hrs from the scheduled time which I had booked.

Due to the long waiting time of more than 21 hrs, I try to refund my ticket, but it showed only less than 35% money I had paid for my ticket.

I am expecting a lesser waiting time travel ticket from Emirates or any accommodation and refreshments facilities should given by Emirates for this extra waiting period. Or I would like to get a full refund if possible because these many waiting periods are not fitting my schedule.

In this regard, your early response and action will be highly appreciated.

Thanks & Regards,

Eldho Joy,

Ph - +1-22*-755-****

Email: eldhojoy1991@***.com

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Loss:
$1680

Preferred solution: Full refund

Shazia S Gkk

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Verified Reviewer
| map-marker Plano, Texas

Flight keep on rescheduling without giving reason apparently looks like overbooking or greed of short time booking

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Flight changed from Dubai to Sialkot instead of Lahore on first reschedule forced by airline, I am travelling from Dallas and took Sialkot destination as change only to avoid delay in Dubai, and 4 days before departure I got I have to stay extra 7 and half hour in Dubai, I would like to avoid extra 7.5 hours delay in Dubai.
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Preferred solution: Let the company propose a solution

User's recommendation: Very poor keep on changing without traveller consent and looks like without valid reason as well.

Anonymous
map-marker Chandigarh, Chandigarh

Worst flight experience

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I had an worst experience with emirates. The food served was not proper. The staff was not cooperative and i booked an emirates flight from budapest to dubai but the flight didnt show up . I had to travel back in fly dubai
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User's recommendation: Do not use emirates

Sadaf A Moy

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Verified Reviewer
| map-marker Toronto, Ontario

24 hours delayed flight

Hello,

My name is Sadaf Aghaei . I had a flight from Iran to Toronto on Nov 6 which is canceled and it postponed to the next day (Nov 7) due to this cancelation I lost my day at work .it counts as my off day without any payment .

I am really unhappy about what happend.me Ana my husband both needed to be at work on Nov 7 . who is going to make up our lost pay day?

I tried multiple time to contact with you from a day we get back home but no answer .

I decided to email you to see if it will work. how can I talk to some one about it ?

I will wait for a respond please!

my booking Reference : l5MLYS ( under my husband name : Payam Vahab Kashani)

the flight number :EK 978

please let me know if you need more information

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Loss:
$1000

Preferred solution: Refund

Veena D Agr

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Verified Reviewer
| map-marker Downey, California

Issue about flight tucket

Airlines changed my flight time, couldnt catch the flight, bought another ticket, reached at the airport IGI but they didnt let me go. I want my refund.
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Loss:
$278
Pros:
  • More no of flights
Cons:
  • Rude csr

Preferred solution: Full refund

Anonymous
map-marker Dubai, Dubai

Change flight

Good morning I m trying to contact you but I cant ! I need change my flight PPBXQS. I should fly tomorrow but I need change 30 genuary . Same flight and hour. Contact me please!
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Anonymous
map-marker Riyadh, Riyadh Region

The speed of their response to customers Always choose Emirates Airlines as much as you can..

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The speed of their response to customers Always choose Emirates Airlines as much as you can..
It is the only company in the world that takes care of its traveler at the highest levels, They have a professional team to provide services
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User's recommendation: Always choose Emirates Airlines as much as you can, The reason is the comfort and sophistication of their planes, and at the same time, flight crews are always ready to provide services,

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