Emirates Airlines
Reviews and Complaints
Refund Request
Terrible customer service
Cancellation of my ticket
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Verified Reviewer | Dhaka, DhakaTicket booking
Bad services
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Verified Reviewer | Fort Worth, TexasAdding miles
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Verified Reviewer | Montreal, QuebecFlight cancelled
No response from Emirates
User's recommendation: Disabled customers should complain more often
I want my refund money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boston, MassachusettsFlight Canceled and Customer Service Not Accessible
- Worst customer service
Preferred solution: Full refund
User's recommendation: Vote for Emirates is the worst airlines - Post on social media
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Verified Reviewer | Hampstead, EnglandREQUESTING FOR URGENT ATTENTION
I AM A BRITISH CITIZEN AND LIVE IN UK PERMANANTLY ,I TRAVELLED TO UK WITH MY FAMILY ON 1st March 2019 on EK029 ,at heathrow airport i lost my suit case ,i went to your office they gave me a letter marking number LHREK51263.
I then start chasing my suit case but not any of your office was cooperative,i wrote to your headoffice in DUBAI,they forward my case to uk office ,i received at 27-09-19 from your customer affairs uk & Ireland,they promice to comeback within 30 days.on 6 Nov 2019 i got a mail from customer affair administration uk confirming that she is appointed on my case,she confirm that she have received a BIF form front page but two last pages she ask to send,
on 20th jan 2020 she ask that BIF from again,their reference was LON/X/MS/260919/756****'
NOW IT IS NOVEMBER 2021,NO BODY HAS COME BACK TO ME.I BOUGHT THE TICKET AND AIRLINE HAVE OBLIGATIONS TO COMPLETE.I NEED A FINAL ANWER BEFORE I GO TO OMBUDSMAN SERVICE TO APPLY TO THE COURT HERE.
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Verified Buyer | Chennai, Tamil NaduMy Baggage damaged during flight
Preferred solution: Let the company propose a solution
I want my refund money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund Request
Preferred solution: Full refund
To book overweight baggage
Preferred solution: Purchase additional weight.from Newark to dhaka fleight.
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Totally agree. Emirates has worst customer care.