Anonymous
map-marker Philadelphia, Pennsylvania

Refund Request

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I called and was instructed to go online to request a refund. I went online to manage booking and when I entered my booking and message came up stating that booking number is not recognized. to get my refund for 2 passengers whose Dec 27 flight to Seattle was cancelled by the airline.
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Anonymous
map-marker Dubai, Dubai

Terrible customer service

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I have been waiting for hours to be connected to a customer service with no luck!! I have been trying every day
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1 comment
Guest

Totally agree. Emirates has worst customer care.

Anonymous
map-marker Dallas, Texas

Cancellation of my ticket

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Hi, I booked a ticket from dallas to bangalore sometime ago, unfortunately there is a sudden change of travel plans, I see there is a 24 hours cancellation policy, I did submit the refund request form, please let me know if I am eligible to get the full refund. Thank you
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Beverley Doh

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Verified Reviewer
| map-marker Dhaka, Dhaka

Ticket booking

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I change my flying date I want to go early because I have an emergency I have to go before my Day can you please resolve my problem I will be more than happy if you fix the thing
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Anonymous
map-marker San Francisco, California

Bad services

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The customer support phone numbers are not working all the time and their website sucks, no option for rescheduling flights.
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SAI A Ake

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Verified Reviewer
| map-marker Fort Worth, Texas

Adding miles

I travelled from Dallas/Fort Worth to Dubai to India on 30th November and returned to Dallas/Fort Worth on 18th December. I forgot to add my Sky Rewards number to my itenary to earn miles. My number is EK 611 75* ***. I request you to add miles.
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Benjiman Koa

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Verified Reviewer
| map-marker Montreal, Quebec

Flight cancelled

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My tickets and the one of my parents got cancelled due to boarder closures, and nobody is able to help me rebook a flight. One person is throwing the ball at the other. Please try to call me to book a new flight.
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Anonymous
map-marker Croydon, England

No response from Emirates

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Their poor wheelchair facility for disabled persons at London Heathrow airport arrivals for a disabled person.
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User's recommendation: Disabled customers should complain more often

Anonymous
map-marker Houston, Texas

I want my refund money

Emirates cancelled my return tickets from Nigeria to USA on December 30th 2021. I requested for a refund for the canceled tickets and never received it. Booking reference is Q2E8G2 or WNNWC2.
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Mevilton D

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Verified Reviewer
| map-marker Boston, Massachusetts

Flight Canceled and Customer Service Not Accessible

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One leg of my flight was canceled without explanation or refund. I have tried calling customer service 7 days in a row and haven't been able to talk to anyone. I have waited on hold for countless hours. I finally went to the local Boston airport and they said I need to call customer service and they can't help me. My return flights costed $2,100 per ticket Boston to Bangalore. This is the worst customer service I have experienced in my life, and I thought airlines based in the US had poor service. Emirates takes the price on this one. If I hadn't had better experiences with Emirates, I would have thought it must be a scam Madoff type scheme.
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Loss:
$2
Cons:
  • Worst customer service

Preferred solution: Full refund

User's recommendation: Vote for Emirates is the worst airlines - Post on social media

AMIR Y

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Verified Reviewer
| map-marker Hampstead, England

REQUESTING FOR URGENT ATTENTION

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I AM A BRITISH CITIZEN AND LIVE IN UK PERMANANTLY ,I TRAVELLED TO UK WITH MY FAMILY ON 1st March 2019 on EK029 ,at heathrow airport i lost my suit case ,i went to your office they gave me a letter marking number LHREK51263.

I then start chasing my suit case but not any of your office was cooperative,i wrote to your headoffice in DUBAI,they forward my case to uk office ,i received at 27-09-19 from your customer affairs uk & Ireland,they promice to comeback within 30 days.on 6 Nov 2019 i got a mail from customer affair administration uk confirming that she is appointed on my case,she confirm that she have received a BIF form front page but two last pages she ask to send,

on 20th jan 2020 she ask that BIF from again,their reference was LON/X/MS/260919/756****'

NOW IT IS NOVEMBER 2021,NO BODY HAS COME BACK TO ME.I BOUGHT THE TICKET AND AIRLINE HAVE OBLIGATIONS TO COMPLETE.I NEED A FINAL ANWER BEFORE I GO TO OMBUDSMAN SERVICE TO APPLY TO THE COURT HERE.

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Keerthiraj K

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Verified Buyer
| map-marker Chennai, Tamil Nadu

My Baggage damaged during flight

Emirates Airlines - My Baggage damaged during flight
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Dear Sir, please note I travelled from SFO to Chennai on the 31st Jan 2022 along with my wife, and totally we have checked in 4 baggage out this one black color suite case newly purchased in SEP 2021 damaged in the corner ... I thought I can get the warranty from the box supplier on checking today with them, they told this damage during flight they will not replace or repair and asked us to report to the airline only ... I am a frequent flyer EK12357**** ... can you please help me to sort this out from the airline side i have spent, Rs15000 to purchase this box
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Preferred solution: Let the company propose a solution

Eason Hwn
map-marker Chennai, Tamil Nadu

I want my refund money

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Inspite of repeated reminders through emails i ambyet to hear back frombthem. They arevnot reachable through phones too
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CVijay

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund Request

Only an email was received, no response yet on the refund request, no one has yet contacted me, please follow up
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Loss:
$81

Preferred solution: Full refund

Mohammad H Hpk
map-marker Englewood Cliffs, New Jersey

To book overweight baggage

I cannot contact with them after so many call. Can anyone tell me about overweight baggage from usa to dhaka.
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Preferred solution: Purchase additional weight.from Newark to dhaka fleight.

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