Emirates Airlines
Reviews and Complaints
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Verified Reviewer | Sydney, New South WalesI haven’t received my refund
Preferred solution: Full refund
Missing miles on rewards account
Preferred solution: Deliver product or service ordered
User's recommendation: Did not any response
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Verified Reviewer | Curitiba, ParanaBooking chauffeur drive from DXB and Lounge access at GRU T3
I have been trying to book a pickup and drive at DXB for my coming trip on Nov. 22/23.
Am arriving on EK flight 262 (8:45 pm) from GRU and going to the Aloft Dubai Creek hotel in Deira. All my attempts have been in vain. So far I have not been able to secure a confirmation for the chauffeur drive service, Can you help me?
Also, why am I no longer able to use the Emirates lounge at GRU although you advertise that it is for the use of First and BUSINESS class PASSENGERS. Can you help me?
I HAVE ALWAYS USED THESE TWO SERVICES ON MY PREVIOUS FLIGHTS ON EMIRATES (both in first AND business). Having told a friend about the excellence of EK in all areas, I convinced him to join me on this trip, so I was frustrated and dismayed when my travel agent told me that some of these premium services (including the two mentioned above) - for a reason I was not able to comprehend) - were no longer available,although we were flying Business class. I am thoroughly frustrated and about to "lose face" with him when he finds out he is not getting the services you (and I myself, too) advertised for the class of service we are booked in (which cost us what we can barely afford and whose benefits we are seemingly not going to enjoy). Despite this ultimate let-down on the part of Emirates, I still consider EK (together with Qatar) the best airline for long-distance flights.
I just hope it can return to its past excellence when I next book a flight, be it in economy, business or first class (all of which I have tried and ENJOYED - ALONE OR IN THE COMPANY OF FAMILY AND FRIENDS - on previous occasions from Paris, Zuriich, São Paulo...flying.to Dubai, Bangkok, Hong Kong, Melbourne...
P.s. I am a Skywards member (#EK 44563****)
- Very good infrastructure
- In-flight service
- Customer service response
- Not always providing advertised services
Preferred solution: Let the company propose a solution
User's recommendation: best airline for long-distance flights
Requirements for fly
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Verified Reviewer | Curitiba, ParanaCHAUFFEUR DRIVE AND OTHER DISCONTINUED COMPLIMENTARY SERVICES
I AM FLYING TO DUBAI ON EMIRATES FLIGHT 262 FROM GRU (SAO PAULO) ON NOVEMBER 22. AS IN PREVIOUS TRIPS, DESPITE THE HIGHER COST (WHICH I CAN BARELY AFFORD) I CHOSE EMIRATES BUSINESS CLASS AGAIN BECAUSE OF THE WIDELY ADVERTISED SERVICES OFFERED (CHAUFFEUR DRIVE, LOUNGES (ON THE GROUND AND ON BOARD THE A380 -800 AIRCRAFT) AND ALSO BECAUSE OF MY PREVIOUSLY ENJOYED EMIRATES PRE-/ IN- /AND POST-FLIGHT EXPERIENCE.
.BUT I WAS SURPRISED (MORE THAN THAT.- I WAS SHOCKED AND DISMAYED) TO HEAR THAT WE WOULD NOT BE ABLE TO ENJOY THE COMPLIMENTARY AIRPORT -TO HOTEL TRANSFER ON ARRIVAL AT DXB, NOR THE LOUNGE AT GRU BEFORE THE FLIGHT. I DO NOT UNDERSTAND WHY, SINCE I AM NOW FLYING THE SAME CLASS,THE SAME ROUTE AND THE SAME PLANE AS THE OTHER TIMES. I CHECKED AND RECHECKED THE EMIRATES ADVERTISEMENTS, WHERE THESE SERVICES ARE OFFERED TO " passengers booked on first and BUSINESS class". WHAT IS WORSE IS THAT AFTER SEVERAL ATTEMPTS I SUCCEEDED IN CONVINCING A FRIEND ( MR.
RENATO LUIZ SENGER) TO JOIN MEON THIS TRIP BY CITING AND EMPHASIZING THOSE EXTRA SERVICES THAT EMIRATES PROVIDES FOR THOSE TRAVELING IN PREMIUM CLASS. I STILL HAVEN'T HAD THE HEART TO TELL HIM THAT HE WON'T SEE ANY OF THESE PROMISED SERVICES ON THIS TRIP.. CAN YOU TELL ME WHY NOT? I FOUND OUT ABOUT THIS WHEN I ASKED MY TRAVEL AGENT TO BOOK THE TRANSFER FROM DXB TO OUR HOTEL IN DEIRA, AND HE SAID WE WERE NOT ENTITLED TO THESE SERVICES (GRU LOUNGE AND DXB CHAUFFEUR DRIVE BECAUSE OF SOME HARD-TO- COMPREHEND TECHNICALITY CONCERNING FARE TYPE.
AFTER FLYING TO PLACES LIKE BANGKOK, HONG KONG AND AUSTRALIA (IN ALL CLASSES OF SERVICE) FROM CITIES LIKE PARIS, ZURICH, SAO PAULO AND MELBOURNE, I CONTINUE TO HAVE NO DOUBTS THAT EMIRATES IS STILL THE BEST CHOICE FOR FLYING LONG DISTANCES (NO MATTER WHAT CLASS YOU FLY IN). ALL MY EMIRATES FLIGHTS - WITH NO EXCEPTION - WERE EXCELLENT.
I FEEL NO GRUDGE AGAINST THE COMPANY ON ACCOUNT OF THESE LATE DEVELOPMENTS, JUST AN ENORMOUS DISAPPOINTMENT THAT I WON'T BE ABLE TO PROVE TO MY FRIEND RENATO THAT ALL I TOLD HIM ABOUT EMIRATES WAS NO EXAGGERATION. .
User's recommendation: Fly Emirates!
Unfair Changes to my Booking
User's recommendation: Always check the booking system for available flights before you call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Curitiba, ParanaNo reply from Emirates
Having complained through a recent review about my disappointment with the airline in the case of my latest booking (no chauffeur drive service and no airport lounge access despite our Business class passenger status ) and especially after having commented with every one I know on how pleased and impressed I was with all my previous Emirates flights (in all classes and on several flights to and from Dubai from and back to Europe and Brazil, I expected some kind of response on the part of Emirates. Nothing has come as yet, and this is another unexpected disappointment that has come to me from one of the world"s best rated airlines.
Since this time (Departure on November 22 from CWB/GRU to DXB) I will be travelling with a good friend whom I convinced to accompany me - in part by frequently extolling the virtues and great services provided by my favorite airline (which is swiftly losing ground to Qatar, which, for the time being, is still second best so far in my view), I was anxious to prove to him through his own experience, that everything I had told him was true.
Now I fear his reaction when he finds out that the promised premium-class services will not be available , neither the lounge access at GRU nor the chauffeur drive when we arrive in Dubai, Please comment and help me explain to him why those services are no longer provided as advertised. Respectfully yours, A frustrated Emirates fan.
User's recommendation: Despite its shortcomings in my present case, still a great airline. Go ahead and try it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisNeed copy of my receipts july with Ajaratou Doumbia
- Luxury
- Shorter travel times
Preferred solution: Need a copy of my emirates receipt of my trip Chicago Dubai Abidjan Dubai Chicago
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Richmond, TexasCancel my tickets within 24 hours: CONFIRMATION: IQW8YN
Preferred solution: Full refund
High volume claims
Preferred solution: Review customer complaint and make corrective measures.
Issue with ticket
User's recommendation: Take Emirates … 5 stars
Impossible to find and Email address for Emirates to complain
Preferred solution: Let the company propose a solution
User's recommendation: Emirates should have at least an email address to contact, because you may not find answers in the preset questionss
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefuse to refund my seats
- Luxury
- Poor customer service
- Are crooks
- Do not care about customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Budapest, BudapestThe food was not served according to our wish and the staff was denying for all the things we asked for
- In flight services
- Food
- Customer service
- Services
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waukee, IowaChange booking
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