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Emirates Airlines - Deception on booked flight tickets
If you think about travelling with Emirates, the supposed "Best airline", think again. I booked my parents' travel through Dubai (ticket#176 2170102691 + 1). I had the exact same layover at Dubai on ticket 1762173274175 (+2). Based on the eligibility criterion at the...
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1 comment
Anonymous
#1009357

"They didn't have enough knowledge to communicate on Dubai"? What do you mean? Everyone at the airport speaks English for one.

Review
#497313 Review #497313 is a subjective opinion of poster.
Service
Emirates Airlines Flight
Loss
$550
Tags
  • dubai stopover

Emirates Airlines - Flight Review from Mumbai, Maharashtra

I am highly dissatisfied with the service provided by your crew throughout my travel from Houston, USA to Mumbai, India and would like to take the matter to higher authorities. I had requested vegetarian meal for my 2 yr old son and myself. I had been given non-vegetarian food for my son not once but twice- breakfast and dinner. I did not realize it was non-vegetarian till I myself had eaten chicken pieces on one occasion(fried rice)and had to threw it out. This is highly unacceptable to me personally and religiously. When i spoke with one of the crew member regarding hotdog served during breakfast, I was told to take the meat out and eat the remaining as they were out of vegetarian food. The crew was completely impolite and rude while giving an answer. They were not responsive at all and took their own sweet time to respond to a buzz. Is this how you provide service to your customers and boast about your . I would like this to be taken seriously and expect to hear back from you at earliest. Flight/Passenger details: Flight # EK 212 and EK 501 Travel date – 25th may 2014
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Review
#496548 Review #496548 is a subjective opinion of poster.
Service
Emirates Airlines Flight

Emirates Airlines in Dubai, Dubai - Over booked flight

We was in a group of 21 people including 5 of my kids eldest is 10 years old and my babywhich was 14 months traveling from dubia back to the uk.At the time we was all told to go to 1 checking in desk so we did.By the time the lady at the counter had booked 19 of the boording passes 2 of us was left with no option but sorry overbooked .So the 2 left behind was me and my wife.But the worst nightmear was when my kids was parted from us even the group member was willing to stay back and let us go with the kids.But no that was not an option
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2 comments
Anonymous
#824060

Thay say we are the best airline service but after reading the review regarding what had happend to the kids and what was going throw the perents mind defenenently down graded the airline for me.

Anonymous
#824008

Thank u for the information will not be traveling with emirates tell family and friends be aware................

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Review
#493755 Review #493755 is a subjective opinion of poster.
Loss
$400

Emirates Airlines Flight Review

Hi came in from Istanbul last evening Full flight to Dubai Any one feel sick on the meatball Had a very sad day in the toilet today i am a big lad, this is better than any Jenny Craigs diet Brett Fleetwood
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Review
#490674 Review #490674 is a subjective opinion of poster.
Service
Emirates Airlines Flight

Emirates Airlines in Frankfurt, Hesse - SEWAGE WATER SPRAYED INTO MY LUGGAGE FRONT LATCH BROKEN OPEN

I flew with Emirates on the following schedule: 07 MAY 14 Johannesburg, South Africa to Dubai, United Arab Emirates Flight Depart / Arrive Time Airport EK0762 Wed 07 May 14 13:45 Johannesburg (JNB) Wed 07 May 14 23:59 Dubai (DXB) 07 MAY 14 Dubai, United Arab Emirates to Frankfurt, Germany Flight Depart / Arrive Time Airport EK0045 Thu 08 May 14 08:25 Dubai (DXB) Thu 08 May 14 13:15 Frankfurt (FRA) Check in online Passengers Passenger Skywards Number Contact Information ROSSOUW/DAWIDMR SKYWARDS NUMBER 434929261 dawidrossouw@gmail.com EXPLENATION OF DAMAGE What happened was when I got my luggage at Frankfurt airport was when I collected my luggage there was a fluid like substance sprayed onto the luggage. As it was raining that day I thought that maybe the luggage got wet and then went home. When I got home some person or someone had sprayed sewage water from the aircraft onto my luggage and opened the luggage and sprayed the sewage water from the plane onto and in to my luggage and thus I had to throw away all my clothes. I tried to wash it all but the stench from the chemicals and sewage water from the planes toilets has such a strong stench that it does not get out of your clothes. I scrubbed the luggage with cleaning products about five times and had to throw away the luggage seal of my Samsonite case the sewage stench and smell went into the luggage and rubbers of the suitcase. This is totally impossible to get out. One can not put clothes into the luggage at all and thus I will have to replace my luggage as well. I tried to complain in Frankfurt but there was no office available. I asked around but no one could direct me either. I then also went online but to no avail was I able to get to any details. I called the help number for Germany but of course they don’t understand me very well and was unable to give me the correct contact details. I also went to the help desk in Dubai airport and they directed me to your website. I then called four numbers and eventually got to the correct number where the lady gave me the email address which I am emailing you on now. I must say that I expect my luggage to be replaced and a value to be put on the clothes that I have lost. I am more than willing to fly with Emirates again but I am definitely wrapping my luggage in plastic if I ever do fly with you again. The flight itself was very good but please imagine my big inconvenience. I had to go through a total embarrassment of my clothes stinking like drain water. I actually had someone's poo on my clothes – how disgusting. The front latch of my luggage was also forced open with some kind of screw driver or piece of metal thus the front latch is not working any more as well. I think someone tried to play a joke or possibly the drain water system leaked onto the luggage but someone must have physically put a hose onto or into my luggage fro this to have happened. Nothing was stolen or broken but they damaged all my clothes and shoes and all my presents I took my family. I do feel that emirates can refund me the leg back to Germany as a compensation plus the cost of my damaged luggage. I also know that Emirates has a policy where they are not responsible but I find that Emirates is responsible as the ground handling crew had damaged my luggage. I have made a list of what is damaged 3 Pairs of Guess Jeans - R3000 Underpants x8 - R800 T Shirts x 12 - R3200 Shoes x3 Converse - R1800 Presents for the family - R2400 Jackets x 3 - R3200 Luggage costs Samsonite Case - R3500 Costs of trying to get everything clean – R400 Thus the total amount that I have lost in value is more than R18300 Of course I can not expect Emirates to refund me but I am more than willing to accept a reasonable offer. Please note that I was not able to report the issue within 7 days as my telephone is not working in Germany, I could not get the contact info at the airport and I was unable to communicate with your office in Germany due to me being on a tour. Please also note that I only realized that the water was sprayed into the luggage when we got home. The outside was not full of poo but the inside and all the clothes was plus the front latch. - (Extremely disgusting) I must also say that I will be posting this on Facebook as well as on Hello Peter.com should I not be refunded or made a reasonable offer. I plan to fly with Emirates again as a Skyward member in December but I will not book with Emirates if this issue is not resolved. Kind regards, Dawid Rossouw Tel 0027 83 599 7838 Email: dawidrossouw@gmail.com Po Box 2326 Middelburg 1050 South Africa
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Review
#490618 Review #490618 is a subjective opinion of poster.
Loss
$1850

Emirates Airlines in Doha, Ad Dawhah - Laguage lock broken and some Rs.5000/- theft and one FDR also not found

I was travelling in EMIRATES FLIGHT on 11/04/2014 morning at 4.25 am, MY Flight no. was EK 0539 from Ahmedabad to Dubai and EK 0841 from Dubai to Doha. My All luggage was booked as vide Tag No. EK 138216 in the name of KALLA/HINA JIGNESH MRS 4/81 10 APR 14 AMD 0018. We were three person namely HINA, INDU & KAMAL. After reaching home when we checked one of our bag's lock was found in broken condition and things were disturbed. I noticed that Rs.5000/- and one of FDR amount approx. Rs.63000.00 was not in my Trolly Bag. Kindly take needful action if possible.
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Review
#482592 Review #482592 is a subjective opinion of poster.
Service
Emirates Airlines Flight
Loss
$84
Have been flying with Emirates for years only because it is the only direct flight between my local airport on the UK and DXB. I moved between Blue, Silver and Gold tiers and downwards. A few years ago I can redeem 36000 for a return ticket which includes a 10%...
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2 comments
Anonymous
#812870

Absolutely Emirates rewards is getting worse by the day.

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#482158 Review #482158 is a subjective opinion of poster.
Service
Emirates Airlines Flight

Emirates Airlines in Singapore, Singapore - Accident in flight, no entertainment AND delayed luggage

I dont think it gets any worse than my experience with Emirates... I have flown with Emirates numerous times before and I have always been very happy until my recent experience... I flew with them in Dec 2013 from SIN-JHB. Check-in for my flight from SIN-DXB was fine but when I got to my seat the in-flight entertainment didnt work!!! I rang the service bell but no-one attended to me, the stewardess was walking right pass me ignoring my call, I had to get up to stop her and ask her to reset my system - she did, but it still didnt work. I had to stop her again to inform her its not working - she said she will write feedback to the maintenance crew. ok, so now I was on a full flight with no entertainment for 9hours! I had an accident during the flight where one passengers feet was resting in the aisle and i tripped on it and fell hard with my arm against the arm rest - i had a massive bruise on my upper left arm that was swollen and purple for days - i couldnt even lift up my arm. after the accident i returned to my seat and rang the bell to ask for some ice or assistance - no one ever attended to me! and there was a few stewardesses walking right pass me and they put off my service light from the back - i had to call a few times but each time no one came... so i decided whatever i will write Emirates a letter when I get back home. So i did, but they were blaming me and said no one reported a faulty entertainment system and that i shouldve asked for help after the accident!! I DID!!! I RANG THE BELL MORE THAN 3 TIMES!! I was so furious... they did credit my account with 10,000 miles but that doesnt help with the fact that their stewards were horrible... After my holiday in South Africa I returned from JHB-SIN... My flight from JHB-DXB were late!! and when I got to DXB i had 30 min to get off the plane and onto my next one! i was sweating from all the stress of missing my next flight... before i got off the plane i asked a steward what should i do? my flight leaves in 30min but she just said i have to make my way there ASAP! No one assisted to help me and i had to run from the one end of the airport to ANOTHER terminal!!! i asked a few times if someone could help me but no one seemed to care and they just pointed me into the direction i had to run... i finally made it to the gate where i had to board for my next flight... i was the last person to go through and they closed the gate just after me! i had blisters on my feet from the running so when i finally went through the gate i just sat down and had to put band-aids on my toes because it was bleeding... i was so angry! I finallly got to Singapore... and guess what? My luggage was lost!! you got to be kidding me???? I had a business meeting the next day!! and I needed my luggage! although i live in Singapore I had just moved apartments before i went on holiday so all my belongings and other clothes were in storage and i could only access it the next afternoon! so i had to go to my business meeting in my sloppy dirty clothes i travelled in for more than 24hours! luckily they found my luggage and it was delivered the afternoon at 16h00... So i wrote a complaint AGAIN to Emirates... and guess what?? THEY NEVER REPLIED!!! Guess who wont be flying with Emirates again... after 4 months, I still have a dent in my upper left arm due to the accident - i took pictures of it but they were not interested to see it.
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Review
#482143 Review #482143 is a subjective opinion of poster.
Loss
$2000

Emirates Airlines in Sao Paulo, Sao Paulo - Impossible to book a flight using mileage program

I challenge anyone to succeed to book a flight using Emirates Mileage Program. It is just impossible! I tried 10 times using different dates, from 2 to 12 months prior to flight. This company is not seriuos at all. I strongly recommend to avoid companies like this one that cheats people. Initially I tried to book using a partner company TAP, although I had informed Emirates that I had full flexibility on the dates, Emirates told me there would be no chance to get a seat. Then I tried to book a flight to places where Emirates flies. I tried 10 different dates and no success! Incredible!!!
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4 comments
Anonymous
#802981

I agree it is nonsense. Even if you can book career imposed charges in addition to all taxes are not payable by miles so the discount on a ticket is very much meaningless.

£388 to pay for economy ticket from London to Dubai return.

£311 plus 45,000 miles and only available in nov 2014. What a joke.

aclavelar
#803090
@Ned

Hi Ned. You are right! These guys are not serious!

Anonymous
#802943

You're trying to book a flight from brazil, quite close to the world cup and you're surprised you can't find any flight availability...... hmmmmm....

aclavelar
#802954
@Anonymous

You are dead wrong! I did not try only during the world cup period.

I tried in different dates from 2 to 12 months from current date. The world cup is from mid of June to mid of July.

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Review
#481148 Review #481148 is a subjective opinion of poster.
Service
Emirates Airlines Flight
Loss
$2000
Tags
  • book a flight
I am a loyal passenger (EK 295 650 191) who has, and for the first time in 20 years of travel, just been completely and utterly humiliated during my business trip. Mr. Claude exhibited complete disrespect towards me despite my constant reiteration of my loyalty to...
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4 comments
Anonymous
#1170778

FFS!! You turned up for your flight with only 20 minutes to spare.

What do you expect them to do?

Welcome you with a glade of champagne and open arms??

Look at the screens, be alert and be at the gate early, instead of wandering about buying ***.

Lesson learnt I'm afraid

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Review
#479812 Review #479812 is a subjective opinion of poster.
Service
Emirates Airlines Flight