My wife was on the delayed (14 hours) fight from Glasgow - Kuala Lumpur on 23rd January. I sent a letter of complaint to Tim Clark - it was dealt with by someone in Emirates office although it was a personal letter - so I attached it in an email to 19 senior members of staff to be forwarded to Mr Clark - I also asked for a copy of their Complaints Policy and their Compensation Policy - I have sent it 120 TIMES!
- there has been no response!
I have sent all the correspondence to Mr Clark via DHL marked Private and Confidential - still nothing! see latest at http://www.youtube.com/watch?v=RtBwBuOakZY
Monetary Loss: $1500.