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1.0
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Update by user Dec 26, 2014

Obviously a typo in the title. This is for Emirates Airlines.

Original review posted by user Dec 26, 2014

Emirates has a rewards program for people like me who have purchased expensive plane tickets. They give you points which can be used to purchase a variety of items online. Sounds nice if it worked. Forgetting...
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Review
#574602 Review #574602 is a subjective opinion of poster.
Reason of review
poor customer service, non delivery, no meaningful action. and more

Luggage Review

On 15.12.2014 At O.R. Tambo, JHB Airport , at the Emirates check in counter, I was made to choose between my guitar and my clothes,normally the guitar is put in the cargo bay and not weighed, for the first time in 30 years it was weighed, I am emigrating not traveling on holiday and now I have no clothes for job interviews etc.
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Review
#572644 Review #572644 is a subjective opinion of poster.
Reason of review
Poor customer service

Emirates Airlines - Carry-On Luggage Review from Makati, Manila

2.2
Details
We have a bad experience to emirates airlines about to our hand carry baggage i lost 900 euro riding emirates airlines and this is i want to complain now. It was DEcember 5 2014. One of your employee take our hsnd carry and they dont allow us to bring it, they told us it was exceeded but its not all exceeded.now i want to get my lost baggage.it was in italy emirates airlines.i will come back there and bring back my baggage if.i hope you will reply and give me an advise about this complain.if ever u have the authorization kindly contact the airlines and tell there to keep my baggage until i will come and claim it.
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Review
#570593 Review #570593 is a subjective opinion of poster.
Reason of review
Problems with payment
EK048/23SEP/2220H FRA-DXB(37C) I didn't realize how difficult it is to write a complaint or review without sounding arrogant or spoiled. Here goes. I have travelled extensively over the last 30 years. I have never ever experienced the absolute low level of courtesy and...
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Review
#570578 Review #570578 is a subjective opinion of poster.
Reason of review
Unable freely to preper my company document because cabin crew not allow me to put light on during flight,because of other friend of cabin crew sleeping besid ,German talking all the time with here,I told her my rite to put the reading light on
Loss
$8000

Emirates Airlines in Dubai, Dubai - Food and crew members

4.2
Details
I traveled from Boston to Dammam in Dec 12.I was in economy class and i was surprised by the seats. They are too small and not comfortable( 13 hours flight!!). I have traveled in several airlines but never been in such unconformable seats ( even American airlines which i tried JetBlue is much much better and comfortable). Now,talking about food. i have faced a terrible experience when going from Boston to Dubai in the breakfast time. i have found a short hair inside the omelet!i have informed one of the flight attendant by writing to him a note he responded laughing then apologized and asked if i want another one! Emirate airlines should take it seriously!!
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Review
#569900 Review #569900 is a subjective opinion of poster.
Cons
  • Reallocating our seats
  • Seats
  • Poor services
Reason of review
Not as described/ advertised
Tags
  • Emirate Flight Ek238

Emirates Airlines - Employee Review from Dubai, Dubai

3.6
Details
During my transit time at Dubai, I asked a lady who worked with Emirates (Identified by Uniform) if she could please tell me where I could possibly find some power points so that I could charge my laptop. I did not disturb her in any of her work and I wasn't rude at all. To my question, her reply was "Go walk around the terminal and find them yourselves. I can't be bothered to memorize the entire terminal for you". There was another Emirates employee who was witnessing this and he started laughing. I would have accepted if she had declined or she had atleast directed me to a person whom I can ask. But they made me a jester at whom people laughed at. This was my first time travelling with Emirates and this is going to be the last time for sure. I am traveling alone and I'm just 16. I think this might be a case of racial discrimination as there are several Indians working here. Emirates has to definitely look into this matter where a young passenger was made into a person whom people laughed at.
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Review
#568376 Review #568376 is a subjective opinion of poster.
Reason of review
Poor customer service

Emirates Airlines in New Delhi, Delhi - Check in experience was pathetic

2.4
Details
i, manish gupta, was flying with business class from new delhi on 8th Dec 2014 , e ticket no 1765877783213 , flight number EK 513 from new delhi, india to harare, Zimbabwe. The lady at the new delhi counter was pathetic. She did not have any knowlegde of zimbabwe visa. Being a business class passenger , was treated like dirt. i was having a copy of the visa issued by embassy but she was not convinced and asked me to wait. she took one hour to clear but in the process she lost the copy of my visa and i was stranded. Luckily i was having a photocopy of the visa otherwise my trip would have been ruined. i do not expect such inefficient staff from such a airline. i heard a lot of good experiences from emirates but could not find the same.
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Review
#568353 Review #568353 is a subjective opinion of poster.
Service
Emirates Airlines Flight
Pros
  • Seats
  • Food and ice
Cons
  • Ran out of meals
  • Poor customer service
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
While going to Istanbul, we requested for a milk for Sarah but the crew Arwin was rude in providing milk and eventually he brought very late. His attitude towards request handling was not customer centric. Emirates airline is known for his services but this gentleman...
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2 comments
Anonymous
#1170708

You want 2 free tickets to Turkey, just because the Airline took your blanket. I bet Emirates staff have a really good laugh at some of these ridiculous complaints

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Review
#566038 Review #566038 is a subjective opinion of poster.
Service
Emirates Airlines Flight
Reason of review
Poor customer service

Onboard Service Review

2.0
Details
Traveled on my own with a young baby for the first time from London to Dubai. While on the airplane I received no help from any member of staff. I had to ask for help when I needed it and other passengers were more than helpful. I booked a vegetarian meal and it did not come, so they gave me a staff members meal but made me feel very guilty. I took it as I am breast feeding.
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Review
#565953 Review #565953 is a subjective opinion of poster.
Reason of review
Poor customer service
I sent letter of complaints to Emirates Customers Affairs (below); Cairns 10 N0v. 2014 Dear Emirates Customer Service, My wife, Krystyna, and I recently booked flights from Paris to Cairns on Emirates departing Paris on 13/10/2014 on flight EK0074.We were about to...
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Review
#565307 Review #565307 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000